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Rising call costs, limited availability, language barriers, and inconsistent customer experiences make traditional telecalling difficult to scale across BFSI operations.
Before salaries, infrastructure, and operational overhead — the true cost of every conversation adds up fast.
Conventional enterprise voice solutions quickly drive up operating costs, making scale unaffordable.
Complex pricing layers and vendor markups make it difficult to understand what you're actually paying for.
Customers speak differently across regions, but traditional systems struggle to deliver consistent multilingual support.
A supervisor agent listens to every call, classifies intent, and routes it to the specialist trained for that exact job.
Handles account queries, EMI dates, scheme details.
Runs renewal dialogues and policy follow-ups.
Flags grievances and hands off to a human instantly.
Detects payment intent and sends secure link on call.
Handles account queries, EMI dates, scheme details.
Runs renewal dialogues and policy follow-ups.
Flags grievances and hands off to a human instantly.
Detects payment intent and sends secure link on call.
Every call monitored. Grievance keywords trigger instant human handoff.
Every call runs through the same four-step voice pipeline — inbound or outbound, one language or five.
Outbound via SIP, inbound via DID. Answer, dial, record — with connected-minute billing.
Indic STT transcribes Hindi, English, and regional speech with BFSI vocabulary.
Supervisor and specialists run the dialogue on a BFSI-tuned Indic model.
Natural low-latency Indic voices close the loop back to the caller.
Classifies intent, hands off to the right specialist, warm-transfers to a human when needed.
Reminder-only auto-ends in 20–30 sec. Conversational handles two-way negotiation and follow-ups.
Deploy specialized AI employees that work alongside your team, or run end-to-end tasks autonomously — trained for your workflows.
Qualifies leads, follows up on inquiries, and books demos around the clock.
Answers tier-1 queries, resolves tickets, and escalates edge cases to your team.
Greets every caller, routes to the right team, and never lets a call go unanswered.
Handles policy questions, onboarding queries, and leave requests instantly.
Manages invoices, expense queries, and payment follow-ups — always audit-ready.
Automates repetitive workflows, monitors SLAs, and coordinates internal handoffs.
Gathers market intel, summarizes reports, and prepares briefs on demand.
Triages inbox, drafts replies in your voice, and schedules follow-ups automatically.
Independently assessed certifications held by Kriscent Techno-Hub — applied by default to every deployment.
Have an operational challenge or a custom AI concept you want to explore? Fill out our inquiry form or send a message directly to info@kriscent.in. Our specialists typically respond within one business day.
Everything you need to know about our AI solutions, delivery process, integrations, security, and long-term support.
Need a specific answer?
Schedule a consultation and our team will walk you through the right AI approach for your business.
We build a wide range of enterprise AI solutions including RAG-powered chatbots, AI customer support agents, intelligent report generation systems, AI-driven CRM & ERP platforms, workflow automation tools, and fully custom AI applications tailored to your specific business needs.
Timelines vary based on complexity. A focused AI chatbot or support agent can be delivered in 4–6 weeks. More complex solutions like AI-powered CRM/ERP systems or multi-agent workflows typically take 3–6 months. We follow an agile approach with regular milestones so you see progress from week one.
Absolutely. Our solutions are designed to integrate seamlessly with your existing infrastructure — whether that's your current CRM, ERP, databases, cloud environment, or internal tools. We work with AWS, Azure, Google Cloud, and most modern enterprise platforms.
Security is foundational to everything we build. We implement end-to-end encryption, role-based access controls, SOC 2 compliant practices, and can deploy solutions in your own cloud environment or on-premise. Your data never leaves your control unless you choose otherwise.
We work with leading AI models including OpenAI GPT, Anthropic Claude, Google Gemini, and open-source models like Llama. Our stack includes LangChain, CrewAI for multi-agent systems, Pinecone and Weaviate for vector databases, and enterprise-grade cloud infrastructure.
Yes. We have experience building AI solutions for healthcare, finance, legal, and other regulated sectors. We ensure compliance with industry-specific regulations like HIPAA, GDPR, and SOC 2, and can implement audit trails, explainability layers, and human-in-the-loop workflows.
We start with a free AI consultation to understand your challenges and goals. From there, we deliver a detailed proposal with architecture, timeline, and pricing. Once approved, we move into agile development sprints with weekly demos, followed by deployment, training, and ongoing support.
Yes. We offer flexible support and maintenance plans that include model monitoring, performance optimization, bug fixes, feature enhancements, and scaling assistance. We treat every deployment as a long-term partnership, not a one-time project.
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Jaipur
UAE
UK
Ireland
Kriscent Techno Hub Pvt Ltd founded in 2014 by visionary CEO Kapil Gautam, Kriscent is a leading provider of cutting-edge IT, design, and marketing solutions, propelling businesses to global success.
